The Fundamentals of Delivering an Outstanding Customer Experience
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Watch This First - The Reason Why Your Success Depends On This Training (5:47)
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How To Manifest an Attitude That Makes Customers Instantly Fall In Love With You (Even The More Cold Blooded of Them All) (2:30)
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How To Be Agreeable Without Having to Agree With Everything They Say (And Sell Your Soul in The Process) (6:09)
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How to Handle An Upset Customer By Keep Your Focus on The Solution (The More Upset They Are The Better) (3:06)
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How To Expand Your Power By Owning The Outcome (Regardless of Good or Bad) (4:39)
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How To Build A Magnetic Personal Brand That Captures Your Customers Attention (And Makes Them See How Great You Are) (5:46)
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Why Everybody Is Your Customer (And How This Insight Will Increase How Valuable Your Are To Them) (3:28)
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How To Blow Their Expectations Away By Consistently Showing-Up (3:53)
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How To Get Frequent With Your Training (Even If You Think You're Already Good Enough) (5:53)
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How To Push The Right Emotional Triggers (And Avoid The Ones That Will Make Them Hate Your Guts) (8:58)
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Phone Roleplay for Quality Assurance Teams handling calls when things go WRONG! (9:18)
