How to Deliver an Outstanding Customer Experience (for ambitious IT Consultants only)

I believe that the most effective way become a successful IT consultant by consistently helping your customers win while providing them with an experience that turns them into raving fans.

Well, to be honest, this isn't only true for IT consultants... this is how you become successful at ANYTHING!

I don't care what business you're in... the only reason why you have a business in the first place is because you have customers willing to pay you money. And, call me crazy, but I bet that the reason why they are paying you is not just because of your good looks.

See, regardless of the amount of money you're asking them to pay, from 1$ to 1000$, they are choosing you over your competition for 3 main reasons:

• they trust you to help them get some kind of result
• the result is more valuable for them than the money you're asking them to pay
• the experience of working with you makes them feel special

The 3 keywords above are TRUST, VALUE and EXPERIENCE.

Before we move along, here's an important disclaimer: this course won't teach you how to be good at getting results doing what you do.

Sorry but it's the truth!

If you're not good at what you do, it's going to be hard to deliver any kind of OUTSTANDING experience... End of story.

OK ok... we both know that nobody is perfect. No matter how good you are, you'll eventually make some mistakes. The good news is that this course will help you handle those tough situations in a way that will even increase their trust in you! More on that later...

Now, if you're great at what you, if you can consistently help your customers get results and if you're insanely ambitious because you know that you have more potential but you're struggling to get them to appreciate the hard work and the help you've been giving them... THEN THIS COURSE IS FOR YOU!.

This course will empower you with the knowledge, the skills and the tools you need to:

• develop massive levels of Trust that will make your customers treat you like their own personal super-hero (and will make them feel safe enough to trust with with even bigger opportunities)
• increase the perceived Value of your work to the point where they almost feel guilty for paying so little (and will allow you to charge a premium price)
• make your customers so incredibly addicted to the outstanding Experience that you offer them that they will NEVER again threaten to leave you for the "guy down the street who offers the same deal for a lower price" (and will drive your competition crazy in the process)

Oh and one more thing... before you leave thinking that you don't have customers because you're "not in Management, Sales or Marketing", let me share with you one simple thing that was a gigantic breakthrough in my career:

EVERYBODY THAT EXPECTS SOME KIND OF RESULT FROM YOU IS YOUR CUSTOMER!

From the Project Manager, to the Software Developer, to the Quality Assurance Engineer... everybody has customers to deal with. There are INTERNAL customers (those who expect your work inside the organization) and EXTERNAL customers (those people outside your organization that pay/hire you and your team to deliver a result).

This course will help you deliver an outstanding experience to both types of customers.

By now, if you're still reading this and you're still here, it means that you're really serious about getting better and you know that delivering an outstanding experience is absolutely critical!

That's why I know that you're a perfect fit for this course.

I'm launching this course for FREE until I finish the workbooks and the surveys that I will give you for you to train, drill and rehearse what you'll learn here.

So take advantage of this offer right now.

My name is Bruno Coelho and I'm looking forward to see you on the other side.

Let's get started!